Become a Customer Service Professional
Businesses can build amazing products, but without excellent customer service, they lose customers fast. Customer Service Assistants are the front line of every company, solving problems, answering questions, and keeping customers happy. In this 8-week program, you’ll learn the tools, scripts, and skills to launch a customer service career — even if you’ve never worked in tech before.
Application fee
Duration
8 weeks
Extras
Internship Access + Career Coaching Included
Format
100% Online | Live Classes + Projects
Tuition
₦100,000 (Flexible payment options available)
Why Choose Customer Service Assistance
Performance marketing is one of the highest-demand, highest-paying non-code careers. It’s the engine behind business growth, and companies will always pay for people who can generate sales and leads.
High Demand
From banks to e-commerce to tech startups, support roles are everywhere.
Beginner-Friendly
You don’t need a degree in tech — just empathy, communication, and the right training.
Fast Entry Into Work
Start as a Sales Development Representative (SDR) and progress to Account Executive, Sales Manager, or VP of Sales
Growth Potential
Start as an assistant, move into customer success, quality assurance, or management.
Who This Program is For
This program is designed for anyone who wants to start a career quickly and build job-ready skills.
Beginners
No experience needed — perfect entry-level path.
Career Changers
Pivot from retail, hospitality, or admin into stable office/remote roles.
People Skills-Driven
If you’re empathetic, organized, and a good communicator, you’ll thrive here.
Graduates
Jump into a first job with strong demand.
Curriculum Overview
Over 8 weeks, you’ll cover the foundations of excellent service, tools, and real-world projects.
Week 1
Introduction to Customer Service
Understand what customer service is, key roles, and why it matters.
Week 2
Understanding Customers & CX
Learn customer journeys, personas, and empathy in service.
Week 3
Communication Skills for Service
Master tone, empathy, and handling difficult conversations.
Week 4
Tools & Technology in Service
Practice with CRMs, ticketing, and help desk systems.
Week 5
Problem-Solving & Conflict Resolution
Apply troubleshooting and de-escalation techniques.
Week 6
Productivity & KPIs
Track performance with FRT, CSAT, and service reporting.
Week 7
Multi-Channel Support & Loyalty
Deliver service across phone, chat, email, and social.
Week 8
Career Growth & Portfolio Prep
Build a portfolio, practice interviews, and create a career plan.
Practice What you Learn
Every module includes hands-on practice:
✅ Service scripts for phone, email, and chat
✅ A customer journey map + persona
✅ KPI & reporting dashboards
✅ Crisis and de-escalation roleplays
✅ Final Customer Service Improvement Plan portfolio project
By the end, you’ll graduate with proof of skill that shows employers you can handle real service challenges from day one.
✅ Service scripts for phone, email, and chat
✅ A customer journey map + persona
✅ KPI & reporting dashboards
✅ Crisis and de-escalation roleplays
✅ Final Customer Service Improvement Plan portfolio project
By the end, you’ll graduate with proof of skill that shows employers you can handle real service challenges from day one.
Explore project based learning
Career Outcomes
Graduates of this program go on to roles such as:
Customer Support Specialist
Call Center Representative
Client Success Associate
Live Chat Agent
Help Desk Agent
Expected Salary
Entry-level service roles in Nigeria start at ₦100,000–₦180,000/month, with global remote roles reaching $1,500–$2,500/month.
ENTRY LEVEL SALARY
₦100,000–₦180,000
Career Support & Internships
We don’t just train you — we prepare you to land jobs.
Resume & LinkedIn Coaching
Position yourself as a customer support professional.
Mock Interviews:
Practice roleplays, scripts, and customer service assessments.
Internship Access
Work on simulated service desks with startups.
Job Search Guidance:
Learn where to find remote service roles and how to stand out.
Tuition & Payment Options
Total Tuition
₦100,000
depending ont he program
Application Fee
₦5,000
(non-refundable) required before taking the admissions test.
Payment Options
One time payment
₦100,000
Save money
Two times installments
₦60,000
per payment
₦120,000 total
Calculate My Tuition
Frequently asked questions
Do I need prior customer service experience?
No. The program is beginner-friendly and teaches from the ground up.
What tools will I learn?
You’ll practice with Zendesk, Freshdesk, HubSpot CRM, and Intercom-style live chat.
What portfolio will I graduate with?
Service scripts, a journey map, KPI reports, and a Customer Service Improvement Plan.
Learn, grow, and earn—wherever you are.
